Frequently asked questions

Below you will find answers to some of our most frequently asked questions, however if you have any queries that aren't answered on this page, please get in touch.

Q: How much does it cost to rent a container?

A: Our containers cost £120 (inc. VAT) per month.

Q: How long do I have to commit for?

A: Our minimum term is 2 weeks, but on our rolling monthly plan you can cancel at any point (with 2 weeks’ notice), and you will be refunded pro rata for any monthly rental you haven’t used.

Q: How do I pay?

A: All our customers pay via Direct Debit, which you sign up to during the booking process. We don’t take deposits or charge booking fees, but we do bill in advance.

Q: How do I book?

A: Organising the rental of one of our containers couldn’t be easier. Using our online booking system, you can reserve your container. All you then need to do come to the office with your Driver’s License/Passport, utility bill for proof of address, and bank card to complete your agreement. Alternatively, call us to reserve a container.

Q: How do I get access to the site and my container?

A: Access to the site is through our Automatic Number Plate Reading (ANPR) gate system. During the sign up process you will provide the registration plates of the vehicles you would like to be able to access the site, and the gates will open automatically for you during the length of your storage rental. We will also give you a PIN for the keypad. On the first day of your rental, we will provide you with a heavy-duty padlock and keys for your container. You will be able to access your container 24/7.


Q: How big are the units?

A: Our containers are all 20ft containers. The capacity has 150sqft (14sqm) of floor space, and has capacity of 1160 cubic feet. The internal dimensions are: Length = 19ft3in (5.88m), Width = 7ft7in (2.34m), Height = 7ft9in (2.40m). On average, this is enough space to store the contents of a 3-bedroom house.

Q: Are the containers watertight?

A: Completely – remember, these containers are used to transport goods all around the world. They are fully secure and watertight.

Q: Do the containers suffer from condensation?

A: In a standard container, providing that there is no moisture in the container, condensation isn’t an issue. Each container has several ventilation ports, and condensation is only an issue if you store wet or damp goods. However, we have invested in Grafo-therm in all of our containers, which is a special insulation coating which eliminates potential condensation issues by absorbing any moisture in the container. You won’t find this at most other container storage facilities, but it is important to us that your belongings are as safe as possible.

Q: Will my property be insured?

A: Everything stored with us must be properly insured. Most home insurance policies only cover goods in your home, so it is important you check before storing with us. We are able to offer our customers competitive insurance cover for the duration of their storage period, and this is covered during the booking process. Customers who choose not to use our insurance must provide us with evidence that their property is insured.

Q: Do I need a padlock?

A: We provide padlocks free of charge.

Q: What security do you have?

A: Security is a top priority for us, and we’ve secured the site with 2.4m high perimeter fencing, an Automatic Number Plate Recognition gate system, floodlighting, 24/7 CCTV and each container has a lock box shroud to protect the padlocks.

Q: Do I have to sign a Lease?

A: No, we’ve kept the process as simple as possible. All we ask is that you accept and abide by the terms of our storage licence.

Q: Why should I store with North Star Storage?

A: We are a new business and strive to be the best. We offering a great service, at a great price with easy sign up and access. Storage with North Star couldn’t be easier.

get in touch

If you have any questions, please call us on 0330 128 9088, or send us a message and we will get back to you within 24 hours.